Miguel Maestre

TERMS & CONDITIONS

WHERE DOES MAESTRE FAMILY FOOD DELIVER TO?

Maestre Family Food only delivers to locations within Australia post next day delivery express post zones, please refer to the Australia Post website for the most up-to-date information about where Australia Post delivers express posts to.

ORDERING & DELIVERY

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions.

All orders must be in by Sunday 11:59pm to be included in the weeks dispatch. We deliver through Australia Post once a week, all orders are dispatched on Tuesdays only in the afternoon at our local post office and delivered Wednesday, Thursday and Friday via Australia Post Express Post next day delivery.

PRICE

Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.

QUALITY CONCERNS

We take great pride in the quality and condition of our products and it should reach you in the best possible condition. When you receive your box of products, please open it right away, loosen the wrapping around the products and inspect them. If you aren’t happy with what you find, please email us right away and if possible include pictures at info@maestrefamily.com and we will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.

Likewise if the box of products has been damaged during delivery, please call us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:

– Incorrect addresses

– Unopened parcels

– Delayed deliveries due to weather problems.

– Gifts to recipients who have gone away or are unable to receive parcels.

TITLE

Maestre Family Food retains all rights of ownership and possession of the goods until full payment has been received.

RETURNS

We don’t ask you to return anything perishable but may as for non perishable products to be returned to us and if so we will reimburse you for postage.

DELIVERY

We use an overnight courier for delivery for all areas of Australia. To some regional parts of Australia, delivery can take longer. In these cases, we will pack your order with additional ice so that it will travel better. There is no such thing as door-to-door refrigerated transport in Australia yet. The service we use is fast but not refrigerated. We counter this by packing our products in Styro on Ice packs top and bottom to minimise the effect of heat on your products. Maestre Family Food only delivers to locations with Australia post next day delivery express post zones. Please refer to the Australia Post website for the most up-to-date information about where Australia Post delivers express posts to.

We do our best to deliver on the date you have requested but at busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc) we can not be responsible for any delivery delays.

AVAILABILITY FOR PICKUP

You must be available, or have someone be available to receive and sign for the delivery pickup at the location you have chosen. Maestre Family Food is not responsible and will not refund your order if you have missed your delivery pickup and thereby allowing your delivery of perishable items to be returned to the post office where it will not be refrigerated.

We can arrange for the couriers to leave the parcel safely without a signature. If no one is home, the couriers will do this by default. Please anticipate that the recipient may have to go out unexpectedly or may not hear the doorbell and leave extra instructions succinctly describing a safe place for the parcel. In some cases, the drivers have hidden the products so well it hasn’t been found for up to 4 days.

PAYMENT

We accept payment online viaPayPal. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

CANCELLATION

Maestre Family Food reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification a minimum of 4 days before the requested delivery date.

PRIVACY & YOUR INFORMATION

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of sender, name, address, telephone number and email address of recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes. Credit card numbers are not retained after payment has been received.

YOUR FEEDBACK

To help us improve our terms & conditions including privacy policies, please give us your feedback. You can email us on info@maestrefamily.com

THESE TERMS & CONDITIONS MAY CHANGE

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

COMPANY INFORMATION

Maestre Family Food ABN 48 602 874 082